BLANTYRE -- Malawi’s Ombudsman retired Judge Tujilane Chizumira has blamed delay in handling cases on her predecessors, asserting that many cases were not dealt with while others were unattended to for a long time.
Chidzumira spoke Friday when she presided over an open day her office organized in Mzuzu to appreciate grievances and complaints from the general public on how they are doing their work.
She said in the past, the office never updated complainants on the progress of their cases, leaving them in the dark.
“When I took office, I found a lot of determinations whose action had not been taken. Some people who were supposed to get compensations waited for years before they were paid.
“However, we have a new system that will enable us to clear some cases and create more room as there is no longer congestion of pending resolution,” said Chizumira.
The office, she said, now has desk officers responsible for specific departments so that cases should be dealt quickly by the right persons.
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