DUBAI-(MaraviPost)-Airtel Africa, a leading telecommunications provider, is celebrating Customer Service Week with a renewed commitment to delivering exceptional customer experience.
The weeklong annual celebration highlights Airtel Africa’s dedication to recognizing and appreciating
its customers, who are at the heart of the company’s operations.
Airtel Africa CEO, Sunil Taldar who spoke at the launch of Customer Service Week, during a groupwide
Employee Townhall, reaffirmed the company’s commitment to providing superior experience and
enhancing the customer journey across all touchpoints.
“At Airtel, our customers are at the heart of everything we do; they are the reason we exist. Our
commitment to delivering excellence in customer experience is unwavering, and we continue to invest
in innovative solutions and dedicated teams to meet and exceed customer expectations,” said.
Taldar.
He added, “Our goal is to be the most customer-centric telecommunications company, where every interaction
leaves our customers delighted and valued.
“This Customer Service Week is not just about celebrating our customers but also about recommitting ourselves to the highest standards of service excellence”.
During the Week, Airtel Malawi along with the 13 other Airtel operations across Africa will be celebrating its customers and frontline staff with a series of various engagement activities.
Airtel Malawi’s Managing Director, Charles Kamoto praised the Company’s frontline staff for their dedicated service and expressed gratitude to customers for their ongoing support, recognizing them
as key contributors to Airtel Malawi’s growth over the years.
“Our customer service teams enable us to achieve historic milestones. This Customer Service Week
provides us with a valuable opportunity to specially connect with our customers as well as our
frontline colleagues who serve our customers and, most importantly, listen to their feedback.
“Our goal is to exceed expectations and meet the unique needs of every customer by delivering worldclass service experience”, said Kamoto.
As Airtel Africa continues to drive innovation and expand its offerings, the company remains focused
on building lasting relationships with its over 160m customers in its 14 markets in Africa, ensuring they
remain at the core of its strategic decisions.
Select walk in, and online customers will also enjoy special giveaways.
Additionally, Airtel employees will go out to engage with customers in the market to gain more insights to enhance service delivery.